Q: Where are you located?
We're located in Orange County, California.

Q: What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients in the United States and internationally.

Q: Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. To take a resemblance, you wouldn't ask a Car washing company if they had washed your color of car before. Some sites require advanced functions to perform special operations and It Charisma has great depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele as evident from our portfolio.

Q: Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it. Making a beautiful website is about the same effort as making an ugly one unless we need to license special artwork, and the real cost-drivers are the functional requirements of the site

Q: Do I need to hire a "local" web site designer?
We create web sites for clients who are local as well as out of state. By using the Internet, email and the telephone, it is possible to communicate effectively with clients in any location.

Q: How much does a web site cost?
There are quite a few factors that are going to affect the ultimate cost of your web site. These factors include how many pages you are going to have, if you will sell products on your website, the graphic work involved, and how interactive your future web site will be. You will also need web hosting and domain name registration.

Q: What is a domain name?
A domain name is a specific web site address that you choose and register with Network Solutions (the official registrar of domain names ending in .com, .edu, and .gov). Our domain name is "ITcharisma.com".

Q: What is web hosting?
Web hosting is a monthly fee that you pay to have your site accessible on the Internet. We can provide web hosting for our clients.

Q: What is site maintenance?
Maintenance is a fee paid monthly to keep your site updated with new content that you provide. Most good web sites have new content updated regularly. Fresh content is what will keep your visitors coming back.

Q: When can I find my web site in the search engines?
Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your web site in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. Watch your server traffic logs for visiting spiders. We suggest you use Guaranteed Search Engine Submit. Your site can be listed on AOL, MSN, and Overture in a couple of days.

Q: Web Site Content - What Do I Put On My Site?
That would depend on the goals of your web site. If you run a business website you would include as much information about your products or services that your customers would need to purchase from you.

Q: I've made my decision - I want you to design my web site. Now what do I do?
If you have decided you want a web site or have any questions, simply fill out our web design quote request form to start the process.

Q: How Does Your Web Design Process Work?
Our mission is to build the best website for your business. A professionally built website can promote your products and services, enhance your image and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

Initial Consultation
Our services begin with free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and complete detailed design worksheet itemizing all your requirements. This helps us gathers information about your company, services, audience, purpose, site goals and more.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us!

Payments
We require 50% Deposit to start your work. If you do not understand the smallest of points at any step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.

Collecting Your Content
You provide us with the text and content for your website and any specific pictures you would like. We also provide you with an access to thousands of royalty free stock photos. We also offer optional professional copywriting services.

Design Development
We ask you to provide examples of websites you really like, colors you would love, and your competitors’ websites. If you want you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with an access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 4 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Design Selection & Finalization
After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide Final Approval and we begin the development of your site.

Web Development
After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.
Pre-launch Evaluation
After the site is built; you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

Ongoing Support
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies..